SATISFACTION OF PATIENTS ON OUTREACH SERVICES PROVIDED IN GURGAON

Abstract

Background: Patient’s satisfaction is an attitude, a person’s general orientation towards a total experience of health care. It can be defined as the degree to which an individual regards the health care service or the manner in which it is delivered by the provider as useful, effective, or beneficial. It is achieved when the patient’s perception of the quality of care and services received in healthcare setting has been positive, satisfying and meets expectations and therefore is an indicator of quality service.

Aim: To find out how much satisfied the patients who want rural camp.

Purpose: To know the patient satisfaction in camp.

Material and methods: A total of 99 subjects were participated in the study. Data collected after finishing the eye camp. This is the questionnaire based study. Majority of them were male 57(57.6%) and female were 42(42.4%). Most of them had completed secondary level of education. 

Result: In our study satisfaction of camp services was found to be strongly agreed by 21(21.2%), neutral among 35(35.4%) while 5(5.1%) were strongly disagreed. Patient satisfaction in glass were found to be strongly agreed among 24(24.2%), neutral among 30(30.3%) while 8(8.1%) strongly disagree. Satisfaction from medicine found to be strongly agreed among 25(25.3%), neutral 25(25.3%) while 5(5.1%) strongly disagreed.

Conclusion: 35(35.4%) of the patients we found neutrally satisfied in overall eye care camp services. While significant number 21(21.2%) of subjects were extremely satisfied.

Keywords: Satisfaction, Camp, Agree, Disagree, Neutral.